All touchpoints in public areas like a door handle, elevator buttons, countertops, tabletops, railings, etc. are cleaned continuously using a sanitizer/disinfectant.
These practices are also in place in guest rooms during the morning housekeeping service and at turn-down in the evening
Protocols are in place for staff in the kitchens, restaurants, In-Room dining, business centers, and banquet halls to sanitize their hands every time they serve food or touch food-related items
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas including laundry, are being followed and monitored closely
All supplies and materials are sanitized before being admitted into the hotel premises
Correctly formulated hand sanitizers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centers, cloakrooms, etc.
Our cars are disinfected after each use, as is luggage, before entering the hotel
Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service
Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests
Temperature readings of guests and associates are taken at the entrance of the hotel
A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance are provided immediately
Professional agencies and doctors are on standby for sanitization of all areas should there be anyone detected with a positive sign of COVID-19
Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined